tag:blogger.com,1999:blog-8662858581791799812.post3973468309579020033..comments2008-09-02T07:30:33.088+01:00Oscar Berghttps://profiles.google.com/109479022314471643787noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-8662858581791799812.post-47315223618271656372008-09-02T07:30:00.000+01:002008-09-02T07:30:00.000+01:00What I saying in this post is that hyperlinks, social networks and RSS in combination create an "ecosystem" for information exchange between people in a business. Social networks and RSS are the missing pieces of the puzzle, allowing people to connect with relevant information encoded in content via RSS or with other people that might be in possession of the information they need.<BR/><BR/>As I have argued many times before, information exists only in the head of people but can be encoded into various forms of content and thereby transferred to other people (just as you can transfer it via voice and body language). So, by connecting people with people, you are actually connecting information with information directly.<BR/><BR/>People are the ones participating in structured business processes or engaged knowledge work. You see the connection? I get the sense that you are abstracting people from the process (work) and from the information, but there simply is no process and no information if you leave the people out of the equation. People are the ones who use information and their knowledge to perform actions which might be part of a predefined process or performed ad hoc. <BR/><BR/>If you see this connection, any software should focus on empowering its users, making it easy to find other people and to exchange information and knowledge with these. <BR/><BR/>Sadly, most traditional enterprise systems have been designed top-down for highly structured processes with a lot of business rules and awkward user interfaces. They just don't fit users work-styles, which cause users to communicate and collaborate via e-mail instead. Social tools fill this gap and brings people closer together and provide more efficient means of communicating and collaborating than e-mail. Integrating them into traditional enterprise software and make enterprise software more social is important get value from Web 2.0 technologies.<BR/><BR/>Whether or not EMC really has got this I cannot say, but I like that they seem to be trying to focus more on their users.Oscar Berghttp://www.blogger.com/profile/13364324951599654650noreply@blogger.comtag:blogger.com,1999:blog-8662858581791799812.post-35176872508813046832008-09-02T07:05:00.000+01:002008-09-02T07:05:00.000+01:00HI Oscar, yes RSS is great. But for a business it is not about connecting content with content. That does NOT produce revenue or profits. It just might produce information overload. What a business needs is connecting content with process. Business context is not simply achieved by indexing content as many believe, because the proper index values are automatically created by the process. In a business there is no process without content and no content without process. Pure information has no business value. If you dump office tools and enforce process related content you not even need a search engine.isismjpucherhttp://isismjpucher.wordpress.com/noreply@blogger.com