Thursday, August 28, 2008

Documentum goes Web 2.0



Bill Ives provides a nice overview of the EMC release of Documentum Enterprise Content Management (ECM) 6.5. The big new thing in the release is apparently that it tries to make use of Web 2.0 concepts and technologies:

They are providing a bridge between traditional web content management and tools and Web 2.0 to allow their clients to take advantage of the new opportunities that many inside the enterprise have seen on the consumer web. This includes simplicity, ease of use, flexibility, open APIs for data sharing, increased social aspects, and enhanced collaboration. At the same time they are still ensuring corporate security, compliance, archiving, and scalability.


It’s nice to see a traditional enterprise content management provider understand the benefits of Web 2.0 and incorporate them in a way that makes business
sense.

When a search is done, documents are returned but also links to profiles of the people who created them. You get the social side of search.

This all sounds very promising indeed. The screenshot below of the guided search has a Web 2.0 feel to it in how it visualizes search results.

4 comments:

  1. Hi, while Documentum has such a user Interface for ECM, our ISIS Papyrus Platform employs a much more flexible concept across ECM, CRM and BPM in one system. EMC still has to wire it together with a lot of Java coding in Eclipse. With Papyrus the user interface is completely freely definable without coding and the complete application is version managed through the WebRepository.
    See http://isispapyrus.wordpress.com and http://www.isis-papyrus.com

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  2. Hi, that might very well be. But I am not sure that the selling points you present here would hold for a business audience. They are users and not really interested in coding.

    An important point here is that you need to be able to look beyond the technology and see the users. And you need to abstract technology from the user. What is under the hood is not interesting for a user and understanding this when you design a system is key to achieve the easy-of-use that characterize many Web 2.0 tools. As a user, you shouldn't ever have to care about the coding language or even where the applications are running. It should all seem like magic.

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  3. HI Oscar, well said. I totally agree with you on the users. But if to make it look like magic for the users you need to analyze for 6, code Java for 12 months and test for another 6 then because of cost and complexity the technology becomes a selling point. User should have the freedom to create the front end presentation and processes that they need without the IT department in a Web 2.0 style. And that exactly what Papyrus does and Documentum doesn't. Getting content and process wired together is a huge undertaking for them.

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  4. It that is what Papyrus does and Documentum doesn't, they you should have no problem convincing business users that your software is better than Documentum ;-)

    I believe the real challenge is to get people and information wired together by connecting people with other people and people with content.

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